Dr. Giuseppe Catenazzo
Giuseppe Catenazzo teaches in Marketing Research and Business Research Methods at several business schools in Switzerland and France. Holder of a Professional Researcher Certification (PRC) in the United States, he is a member of several international academic and professional associations. He received his PhD from the University of Geneva, Switzerland, and previously studied in Italy (BSc), France (MSc and MRes), and the United Kingdom (PgCert). Active researcher, his current efforts deal specifically with product defects, quality perceptions, consumers’ complaining behaviour and service recovery efforts.