Prof. Claudia Kranefuss is connected to HOW Company since 2004, now working there as Senior trainer and coach for the leadership and communication programs. She is also responsible for the trainers development. She teaches in the MBA program at BSL. Claudia began working with Personal Development Training and Coaching in 2000. From 1992- 2005, Professor Kranefuss worked in publishing. From 1992 to 1998 in international change project, and from 1999 to 2005 as Marketing Manager for Wolters Kluwer and ANWB Publications. Claudia has a Master’s Degree from Vrije Universiteit in Amsterdam and holds the Dutch marketing degrees NIMA A and B. She is a graduate of the Universität Heidelberg and Westfälische Willems Universität in Muenster.